Mtn airtime

Item: MTN South Africa
Rating: 1
Author: User M

I am so flabagasted by MTN. On the 24th of August I bought R60 worth of MTN airtime and it disappeared the next day after making a 2minute call. I thought maybe It was the internet but I had data bundles on. On the 25th I bought another R60 and I made 3 calls not lasting more than 3 minutes per call. After making my two minutes call.. The airtime was finished.. MTN you are de*****ing us.. This is pure ***** either internally or externally.. I am even afraid to recharge

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Replies (1)

MTN South Africa's replyOfficial

01 Sept 2017, 08:46

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We have looked into this matter and according to our investigation. It shows that you have loaded 3 R60 vouchers from the 25th August 2017, of these vouchers almost R20 was used. Your current airtime balance is R162.18.

If the balance above is not reflected on your phone when doing a balance check, please take a screen grab of what you see on your phone and send to me on ***

Then please restart your phone and check your balance again. This should resolve the issue.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply01 Sept 2017, 08:46

Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

If the balance above is not reflected on your phone when doing a balance check, please take a screen grab of what you see on your phone and send to me on ***

Then please restart your phone and check your balance again. This should resolve the issue.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

Mtn airtime

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