MTN Airtime
<p>I have phoned MTN multiple times, I have a contract with them, two. First issues is the airtime was loaded, from banking, it was deducted I received an email from mtn to tell me it was loaded but it never was. For both my numbers. I phoned on 2017.05.31, on 2017.06.06 and on 2017.06.07. Nothing. Eventually loaded more airtime via the point rewards and that shows but everytime I try to make a call it tells me I have insufficient funds. I rebooted, took the sim out, put it back a hundred times. I should move to another SP since MTN clearly does not need or want my business. </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that airtime purchased using loyalty points can only be used to call MTN numbers. Please let us know when the airtime was loaded via the bank and how much was loaded so we can investigate, please provide us with these information by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that airtime purchased using loyalty points can only be used to call MTN numbers. Please let us know when the airtime was loaded via the bank and how much was loaded so we can investigate, please provide us with these information by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Best regards,
I told yOU I BOUGHT AIRTIME 2017.05.31!!!!
I told yOU I BOUGHT AIRTIME 2017.05.31!!!!
Stop placating me and get it fixed it is now the 5th call im logging, I will continue to do so until all my monies are refunded to me.
Stop placating me and get it fixed it is now the 5th call im logging, I will continue to do so until all my monies are refunded to me.