MM
Mzwakhile M
1 reviews | Active since Sept 2015
24 Sept 2015, 16:01
MTN air time disappeared
Air time disappeared and they can't even explain or check the website that condumed the air time. They asking me to wait for month end then after I'll know what consumed. I saw on Facebook people complaining about dissapearing of air time and not being helped, I witnessed it and I regret having a contract with MTN. The service from call centre is bad and they rude and don't even wana contact other departments to find out, i have to wait for month end....it is a shame that MTN can't access my statement during the month and check my usage, they have to wait for month end. What a lame excuse i got from MTN.
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MTN South Africa's replyOfficial
25 Sept 2015, 12:02Hello MzwakhileM,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have subscribe to content services. This service is activated on the handset. AIRG. We have Unsubscribe airG service for you from our side. Usage for content service will be used against your airtime.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. MTN do not pass any credits for this services.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have subscribe to content services. This service is activated on the handset. AIRG. We have Unsubscribe airG service for you from our side. Usage for content service will be used against your airtime.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. MTN do not pass any credits for this services.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply25 Sept 2015, 12:02
Official
Hello MzwakhileM,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have subscribe to content services. This service is activated on the handset. AIRG. We have Unsubscribe airG service for you from our side. Usage for content service will be used against your airtime.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. MTN do not pass any credits for this services.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that you have subscribe to content services. This service is activated on the handset. AIRG. We have Unsubscribe airG service for you from our side. Usage for content service will be used against your airtime.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing. MTN do not pass any credits for this services.
Kind Regards,
Alice van der Merwe
***