MTN Air Fibre - 7 Days No Internet, Still billing me as "Connected"

RED LOS light, no internet since 7 Sept. MTN portal itself shows 0GB usage since 7 Sept, but still says "Connected & Billing". Told on the phone "it looks fine from our side" - it is not.

A week of restarts, no tech sent, no credit offered. Formal dispute logged.

If you get MTN Air Fibre, be prepared to pay for no service.