RR
Raoul R

1 reviews | Active since Feb 2016

30 Aug 2016, 08:05

MTN aiding crime

<p>I was ****** at gunpoint yesterday. The ******s took my cellphone. I tried numerous times to call MTN from my landline and my uncle's phone but only managed to get through the 6th time. They call centre agent did not seem competent and could not cancel my suspend cellphone number. </p> <p> </p> <p>I then went to the Randparkride MTN store and they could not suspend my number as well. They said that I have to buy a new sim card and port my number. I did that. I am waiting for overnight for the new sim card to get activated. </p> <p> </p> <p>MTN is aiding ********* in South Africa. If anything ********** happens with my old cellphone number, I will sue MTN for damages.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply01 Sept 2016, 13:44
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly note that we have tried calling you without any luck. We note that the cellphone number in question has been left under the review information section for us to with the escalation of the matter.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,

RR
Raoul R's update01 Sept 2016, 14:08
Reviewer Update

Please do not diable my number now. I finally managed to do a sim swop. I'm just fed up with MTN now.