1 reviews | Active since Sept 2011
MTN agree credit but refuse to pay ***
I would like to advise that to date I have never received a call regarding the bad service I logged in July 2015.<br> <br> MTN BAD ATTITUDE - BAD SERVICE - <br> <br> MTN took an extra R1000.00 off my account last year. I have been trying since January to get the money back. MTN have agreed that they erred, however they will not pass the credit. I have begged them to pay me back. Justin Pillay ignores me when i'm in the shop at Clearwater mall. His staff speak in a language that I don't understand and i find quite rude. MTN not only do you have rude staff but they seriously lack customer service. IF the branch manager is rude you can only expect the staff to follow his example. <br> <br> Please advise how I can get my money back.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that a request has been sent to the banking department to pass the credit back to your bank account ref REQ:***. Please note the turnaround time for the request is 14 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Please be advised that a request has been sent to the banking department to pass the credit back to your bank account ref REQ:***. Please note the turnaround time for the request is 14 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***