1 reviews | Active since Aug 2018
MTN agents Please get Training and More Info When assistin us with info on the Call centre
I had an issue with porting back my Sim card to MTN 1st person agent I spoke with told me to Get a new sim and use the old sim to sms Port back.. that didn't work 2nd Agent on another day told me to send a mail with the new sim still it didn't work and they told me there's new agents who are not well informed 3rd Agent told me to get a new sim
Then I decided to go to Mayfield squire the person who works there helped me finally my aunt has her number back to MTN
Good day
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman
Complaints Management team
Good day
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman
Complaints Management team