ED
Edward D
1 reviews | Active since Mar 2015
27 Mar 2015, 18:31
mtn agent neglected her job
Hey I was ****** two weeks ago with my phone under the impression that my phone is insured got the case no: etc I filled out papers everything agent faxed the papers.a week later went back to find out what's the hold up they told me my phones not insured due to lady that never sent the insurance papers 3months ago to the insurance department,I got a email from the insurance department that says due to nothing being deducted they will not provide me with a new phone so what do I do now the phone is only 3months old it's a Sony Ericsson Z3 need help please and the lady gets scots free even though it was her negligence and I have a copy of the insurance papers in filled out in December
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MTN South Africa's replyOfficial
08 Apr 2015, 10:54Hello Edward21,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply08 Apr 2015, 10:54
Official
Hello Edward21,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***