MTN agent Anita

On Friday Morning the 11th of March 2022 I call MTN and Anita the agent helps me, to find out why does my airtime keep disappearing after 2 minutes of loading it. And as always they can’t help so I left it. Right after I get an sms saying that my order is being processed, now I didn’t order anything so I call back only to find out the agent (Anita) decided on her own terms that she’s going to upgrade my contract which I never asked for! Now it’s Monday and I’m still trying to cancel this contract that I can’t afford! So please be careful of this! The agents (Anita) just decide on their own that they will upgrade you. Then when you need to call to cancel it’s big long stories and no one can help you! Please be careful and be aware of what goes on when you call MTN.