MTN ************** AGAINST THE ELDERLY

My mother MM Swart age 76 did an upgrade on MTN call centre number 135 on the 13th of February. The phone delivery was dispatched to the courier company DSV. May I add that they are the most unhelpful courier company around. Because my mom is hard of hearing and do not understand sometimes, I asked the MTN agent to arrange the delivery through me. They refused to deal with me. This delayed the delivery even further. They finally attempted to deliver today on 27 February 2025.

When they came they were unable to pick up my moms finger prints on one hand. She is 76 years old. Surely there should be deterioration on an old person's skin from all the chemicals in the soap and scrubbing to clean. For this reason they left with the phone whiteout delivering. This even after they confirmed my mom with her ID and address with the municipal account. Do not understand why your company discriminates against the elderly.

And MTN'S call center is an example of why people hate talking to a call centre. This reminded me of when I worked at Telkom. Employees referring clients away just to get rid without assisting. When calling the delivery company they referred me to MTN. MTN referred me to direct sales. This was repeated for close to 2 hours and still nowhere close to getting this resolved. One person also mentioned we should arrange a manual delivery. Apparently this is longer done.

The advice eventually is that my mom should cancel the order and redo it. Don't worry about the delay of starting over. What about the credit score that will be affected with another credit check?

Order : *** Number : ***

I am her son. I can be contacted on *** should some one care enough to do something about this.