MTN again........ Poor Poor customer service as expected

Item: MTN South Africa
Rating: 1

So on the 2nd April to change my package to a Top Up as I wasn't aware that I was not on Top Up until I noticed I made calls without airtime. I spoke to Mam Thobekile who assured me that the package will immediately be changed and because I had a useage of over R70 I will be billed for it which I understood. Now they have debited of R800 instead of the normal R299 because someone didn't do they work. I called them on 22 April regarding this debit order and requested the call recording. Well to date I haven't received the call recording, I literally called almost every day and every day I get told a call has been logged for the recording. The arrogance of the call centre urgent is disgusting, I don't understand why employ people who don't put customer first. I'm sure taking this to the consumer protection

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MTN South Africa's replyOfficial

16 May 2016, 12:51

Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused. Kindly be advised that the matter has been escalated to the relevant management team for urgent attention to retrieve the call recording. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us. Regards, Ayanda REQ:***

MTN South Africa's reply16 May 2016, 12:51

Official