pP
palesa P
1 reviews | Active since Aug 2014
03 Mar 2015, 11:31
Mtn Again, No Maan!!!!
Hello Peter<br> <br> I'm complaining again since my matter wasn't resolved. I wrote to both Hello peter and Mtn Customer care and I received feedback stating that no money will be debited on the 1st of March from my account since I cancelled my contract. Today I received a notification that R607 was debited from my account and only R349 was supposed to be debited Which is for my ipad, this is unacceptable. My references are: ***: REQ:***
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MTN South Africa's replyOfficial
04 Mar 2015, 15:46Hello Paly Minaj,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that a request has been sent t our billing department to assist with the credit. Once the credit reflects we will request the amount to be refunded to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that a request has been sent t our billing department to assist with the credit. Once the credit reflects we will request the amount to be refunded to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2015, 15:46
Official
Hello Paly Minaj,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that a request has been sent t our billing department to assist with the credit. Once the credit reflects we will request the amount to be refunded to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that a request has been sent t our billing department to assist with the credit. Once the credit reflects we will request the amount to be refunded to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
REQ:***
Best regards,