1 reviews | Active since Sept 2013
MTN Again bad service and for cyber Monday missed
<p>1st i called the call centre and they said they cant help me apply for the cyber monday i must go instore.</p> <p> </p> <p>oky so i phoned one 3 times no answer the mtn store now.</p> <p> </p> <p>so i desided to drive that took me an hour to get there and got there there was only 3 customer </p> <p> </p> <p>wel to a suprise no one can help me to appplie for a new contrackt with cyber monday why becuse no payslips but nor did the call centre add that ineed this. oo and the web site did not wotk on the deal i wanted to get as well. </p> <p> </p> <p>but to add to that they cant apply for this and allow me to give or send my stuff in but when i canceld my old contrackt then they called and asked do i want this and that and i can send my ditails later how does that work. please assist i was in time but becuse stores did not answe and that this number is loaded incorectly on the mtn website i chould not ask what do i need to get the cyber monday deal on 2016/11/28</p>
Good day J,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note we require a recent payslip, 3 months bank statements and your original barcoded ID when applying for a contract with us.
The above is not required when requesting for cancellation, a security check can be done with you over the phone, on email or a written letter, we do not require your payslip or bank statements when doing cancellation.
Unfortunately the Cyber Monday deals were only valid for Monday the 28th Nov.
Please note our teams are working on improving the service delivery going forward.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day J,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note we require a recent payslip, 3 months bank statements and your original barcoded ID when applying for a contract with us.
The above is not required when requesting for cancellation, a security check can be done with you over the phone, on email or a written letter, we do not require your payslip or bank statements when doing cancellation.
Unfortunately the Cyber Monday deals were only valid for Monday the 28th Nov.
Please note our teams are working on improving the service delivery going forward.
We trust that you find the above in order.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Caylin Julius
i was instore with my id did not had my payslip becuse of the store did not answer their phone. i atleast wanted applie and give my payslip in later stage i did this with my 1st contrackt with mtn.
i 1st phoned the calcentre on monday for the deal the chould not assisted me they said i must use the website, and guess what it did not work so thats where i called the mtn store where no one answered 3 times 5min appart of the calls then i took my id and went to the store their was only 3 people in the store so not sure why they did not answer.
my probleme is i wanted to get the cyber monday nor chould i get in in store online nor with the call centre, so i want you to rectify this and assist me to get a simmilar or same deal becuse if they answerd their phone or i wass assisted correctly on the callctre side i whould have had the deal and my payslips.
Good day Caylin Julius
i was instore with my id did not had my payslip becuse of the store did not answer their phone. i atleast wanted applie and give my payslip in later stage i did this with my 1st contrackt with mtn.
i 1st phoned the calcentre on monday for the deal the chould not assisted me they said i must use the website, and guess what it did not work so thats where i called the mtn store where no one answered 3 times 5min appart of the calls then i took my id and went to the store their was only 3 people in the store so not sure why they did not answer.
my probleme is i wanted to get the cyber monday nor chould i get in in store online nor with the call centre, so i want you to rectify this and assist me to get a simmilar or same deal becuse if they answerd their phone or i wass assisted correctly on the callctre side i whould have had the deal and my payslips.
Yet again no replay from MTN and stillthey are calling me cracy for contracts and did want to take me for the one i had. Well your loss im in it and have over 200 clients on MTN and i will be moving them over to telkom or vodacom becuse your cervice and feedback is ********** Still no replay so in jan im moving forward with this becuse you ignore me and think im olaying around well your loss. And i will be posting this on as many websites and facebook twiteer and youtube.
Yet again no replay from MTN and stillthey are calling me cracy for contracts and did want to take me for the one i had. Well your loss im in it and have over 200 clients on MTN and i will be moving them over to telkom or vodacom becuse your cervice and feedback is ********** Still no replay so in jan im moving forward with this becuse you ignore me and think im olaying around well your loss. And i will be posting this on as many websites and facebook twiteer and youtube.
And acording a law you eed to keep my info for about 3 years. I was not on the system and i will be making sure and i wil take this futher. Im done with wana be service providers
And acording a law you eed to keep my info for about 3 years. I was not on the system and i will be making sure and i wil take this futher. Im done with wana be service providers