AT
Arie T
1 reviews | Active since Jan 2010
14 Apr 2015, 20:13
MTN again. And again. And again...
On my invoice E*** I have a line that says 'Content charge'. What is this and why is it on my account. Please remove immediately and advise. If not done within 7 days I shall return the debit order as unpaid and consider our contract cancelled.<br> <br> PS - I tried phoning your callcentre but I never get through. Does it still exist?
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Replies (1)
MTN South Africa's replyOfficial
30 Apr 2015, 09:30Hello ArieT,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply30 Apr 2015, 09:30
Official
Hello ArieT,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset.
Therefore, the billing solely gets traced back to the MTN number.
*141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***