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HERMAN P
1 reviews | Active since Jan 2011
14 Apr 2016, 17:10
Mtn again
I had enough of Mtn now. Neli begged me not to cancel my contact after the arrogant service I received and wanted to cancel my contact. Now I drive 40km from work in the morning to here that they are offline. I take off early from work specially to come to town only to find out MTN is still offline. Do I need to cancel my contact and go to Vodacom. I don't want neli to phone me. Some one from head office must phone me to make arrangements to deliver my phone and router to my work address
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MTN South Africa's replyOfficial
16 Apr 2016, 12:09Hello hermanpot,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the upgrade was processed on 2015-04-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the upgrade was processed on 2015-04-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Apr 2016, 12:09
Official
Hello hermanpot,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the upgrade was processed on 2015-04-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the upgrade was processed on 2015-04-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,