mK
mamosa K
1 reviews | Active since Apr 2013
01 Dec 2017, 04:56
MTN Again
So I went to the MTN store in Boulders to get a Sim swop. They billed me and gave me a receipt but the swim swop didnt happen. I called MTn customer service and I was told that it doesn't show that I did a swim swop so I'd like to know what I was charged for.
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MTN South Africa's replyOfficial
04 Dec 2017, 12:25Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Thank you for taking my call , as per our telephonic conversation you have confirmed that sim swap has been processed and the sim card is active.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,
MTN South Africa's reply04 Dec 2017, 12:25
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Thank you for taking my call , as per our telephonic conversation you have confirmed that sim swap has been processed and the sim card is active.
Regards
Kagiso Monyatsi
Complaints Management Team
Best regards,