VG
Vuyiswa G
1 reviews | Active since Dec 2014
18 Feb 2015, 12:10
Mtn again!
This is the second time i am complaining about Mtn.This time they are billing me R1800. The store consultant Marius said that he has set a limit of R1 on my account so by the end of the month they charge me R430. he also says to me that the limit is also NOT Guarenteed (which also does not make any sense) so therefore i have to check my balance which i did on a regular basis using *141# which told me my balances were on a R0 balance. Now i am told it is my fault that i did not know what the correct code to use in order to find out what the real balance of my account is. When i went to Mtn on the 16th Feb 15 another consultant set the limit for me and it worked same time. Mtn consultant and manager never get back to you they promise to get back but at the end of the day i have to get into my car and drive all the way to the mall to get a response. This is the worst service i have received from a service provider. How can you tell your client that a limit is not guarenteed firstly, secondly not give the client the correct information regarding their account and assume that the client will know which codes to use. I want Mtn to credit my account immediately.
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MTN South Africa's replyOfficial
26 Feb 2015, 11:32Hello vpgumede2,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the limit was set on the 16th of February and is effective however the data charges as well as the call charges incurred, are in excess of the 300MB and 100 minutes allocated and run from the invoice of January to 15th of February i.e. before the limit was set on your account.
The limit will kick in once the allocated minutes have been depleted prompting you to load extra airtime in order to make calls. Please contact our customer care line on 808 to have a once off data bundle loaded to cushion against high data charges.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the limit was set on the 16th of February and is effective however the data charges as well as the call charges incurred, are in excess of the 300MB and 100 minutes allocated and run from the invoice of January to 15th of February i.e. before the limit was set on your account.
The limit will kick in once the allocated minutes have been depleted prompting you to load extra airtime in order to make calls. Please contact our customer care line on 808 to have a once off data bundle loaded to cushion against high data charges.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply26 Feb 2015, 11:32
Official
Hello vpgumede2,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the limit was set on the 16th of February and is effective however the data charges as well as the call charges incurred, are in excess of the 300MB and 100 minutes allocated and run from the invoice of January to 15th of February i.e. before the limit was set on your account.
The limit will kick in once the allocated minutes have been depleted prompting you to load extra airtime in order to make calls. Please contact our customer care line on 808 to have a once off data bundle loaded to cushion against high data charges.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records show that the limit was set on the 16th of February and is effective however the data charges as well as the call charges incurred, are in excess of the 300MB and 100 minutes allocated and run from the invoice of January to 15th of February i.e. before the limit was set on your account.
The limit will kick in once the allocated minutes have been depleted prompting you to load extra airtime in order to make calls. Please contact our customer care line on 808 to have a once off data bundle loaded to cushion against high data charges.
Regards,
Nomonde.
REQ:***
Best regards,