MTN After Service is Bad.

Good Day

I did an upgrade on the 13th May 2019 did the upgrade over phone and was told 5 to 10 working days for delivery. Well its been a month and a half and no delivery no phone call. I than called MTN more that 10 time and was told the phone is with DSV courier and than called them also and i was told MTN never send them contact details therefore they could not get hold of me to do the delivery so the phone was send back to MTN. I called MTN again i ask to place arrange with DSV and to give me contact number so arrangement's can be done but up uni till today nothing was done .

After more than 10 emails 12 phone calls and no help nothing from MTN they quick to sign you up but after service is bad.

So now i get billed for the past two months now for something i don't have. The question i ask myself how do you have people working for you that can not read or can't even send correct customer details to the courier service that you make use off.

Awaiting feedback.

Regards Janine