1 reviews | Active since Jan 2010
MTN after sales service sucks!!
There has been very bad reception where I cannot access the net at all or very bad. Today I do not have any reception. Very few days that I have any reception!! I have contacted the Clearwater Mall store and they will have to test it and could take up to 2 weeks!! They were also a bit rude. I cannot carry on with this anymore. <br> <br> When I signed up for the 2G @R109 pm the price that was signed for was R109. I have been charged the incorrect amount since then and cannot manage to contact anyone that understands my problem. I received no help whatsoever every time I phone or e-mail. I do believe that this is ***** as I am paying more than what was signed for. I also do not receive signal most of the time and also do not get any assistance with either.<br> <br> What do you do when no-one help you and passes you onto another department?
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
mike