1 reviews | Active since Oct 2018
MTN After Sales
Good day,
I went to MTN and bought a Note 9 from them on the 3rd of October, we didn't open the phone at the shop, when I got home the phone didn't work at all it couldn't charge the screen just stayed black. MTN replaced the phone on the 4th of October with a brand new phone. Now I'm struggling with the 2nd phone the notifications won't come through, I went to MTN again and they say that all the notification settings are 100% but he can see that the phone isn't making a sound. Today is the 15th of October 10 days after I received my brand new phone. Now I want to know who's problem is it that the phone isn't making sounds when receiving mails ???????? I can't go on like this I'm in sales and the first person to receive a lead on their mails gets the lead, my BRAND NEW note 9 can't make a sound, is this normal??? I got this phone because it's fast and then I can receive the lead first but unfortunately even though it's the fastest phone on the market it can't make a sound.
Good day
Thank you for your post.
We apologies for the inconvenience experienced. Below are the step by step instructions on how to activate your email notifications on your handset.
Samsung Galaxy Note9 - Email Account Notification Settings
View this info if you're not getting notifications for your personal email.
From a Home screen, swipe up or down from the center of the display to access the apps screen.
These instructions only apply to Standard mode and the default Home screen layout.
Tap Email .
Tap the Menu icon (upper-left) then tap the Gear icon .
From the General section, tap Notifications.
Tap the Notifications switch (upper-right) to turn on or off .
When on, tap the switch for any of the following to turn on or off:App icon badges
When on, a small dot appears on the app icon indicating there's a notification you may have missed.
New emails
VIP's
Snooze
Privacy and security
Miscellaneous
If applicable, select a category (e.g., New emails, VIP's, Snooze, etc.) then select any of the following to configure:
The available options may vary.Importance
Tap then select the desired option (e.g., Urgent, High, Medium, Low).
Sound
Tap then select the desired option (e.g., Default, Silent, Carnival, etc.).
Vibrate
Tap to turn on or off.
App icon badges
Tap to turn on or off.
On lock screen
Tap then select the desired option (e.g., Show all, Hide, Don't show).
Do Not Disturb custom exception
Tap to turn on or off.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
Good day
Thank you for your post.
We apologies for the inconvenience experienced. Below are the step by step instructions on how to activate your email notifications on your handset.
Samsung Galaxy Note9 - Email Account Notification Settings
View this info if you're not getting notifications for your personal email.
From a Home screen, swipe up or down from the center of the display to access the apps screen.
These instructions only apply to Standard mode and the default Home screen layout.
Tap Email .
Tap the Menu icon (upper-left) then tap the Gear icon .
From the General section, tap Notifications.
Tap the Notifications switch (upper-right) to turn on or off .
When on, tap the switch for any of the following to turn on or off:App icon badges
When on, a small dot appears on the app icon indicating there's a notification you may have missed.
New emails
VIP's
Snooze
Privacy and security
Miscellaneous
If applicable, select a category (e.g., New emails, VIP's, Snooze, etc.) then select any of the following to configure:
The available options may vary.Importance
Tap then select the desired option (e.g., Urgent, High, Medium, Low).
Sound
Tap then select the desired option (e.g., Default, Silent, Carnival, etc.).
Vibrate
Tap to turn on or off.
App icon badges
Tap to turn on or off.
On lock screen
Tap then select the desired option (e.g., Show all, Hide, Don't show).
Do Not Disturb custom exception
Tap to turn on or off.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,