1 reviews | Active since Jul 2012
MTN - After more than 10 loyal years to MTN ill be moving all 4 lines elsewhere for good!! Disgusted to say the least...
<p>MTN have yet again INCORRECTLY billed me R94 x 2 sims x 29 months = R5452.00. Ive made no fewer than 60 calls to their manager (Liason) who has not once returned my call when promised and has now just stopped pretending to assist completely. He confirmed that when my contract was loaded, MTN forgot to enter the discount code and have since lost my contract and are therefore unable to do anything about it?!?! This after admitting that MTN is at fault!!! Where is my contract?!?!?!? Both my packages INCLUDE 500MB data for my monthly premium yet they have been billing R94 x 2 extra for the same 500MB data! R5452 may not seem alot but its the principle. My contracts were due in FEB 2016 already but ive been waiting for this to be rectified. Surely an organisation that size should be willing to right their wrongs?? No need to ***** from the public...! Will be cancelling all dealings with MTN once and for all!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Still haven't heard from your 'Regional Management'!
Still haven't heard from your 'Regional Management'!
