MTN

I have already an MTN contract for past 30 years It started off where MTN opened an office in Standard bank Superblock to obtain contracts from the staff My account was allocated to a business sector Years gone by where I renew the contract every 2 years It expired last week All I wanted is to reinstate the account again That is not possible There is single staff member that can do there job or understand what they should do One has just hit a brick wall I have spent in total 6 hours over the phone I have spoken call centre clerks ask every time my full pedigree information Spoken to supervisors which promised to call me back what never happen I have driven to a shopping center (25km) where I was told I must call in and speak to retensions I have done that as well with new promises Standard bank was good enough for MTN to allow them to issue new contracts but the after sale service is socking When you phone in you can hear other staff members chatting to another instead servicing the public It seems from top to bottom not a single staff member care to add value to the MTN brand and retain their current client base I believe one can now move your number from 1 mobile provider to another which I am going to do I don't have to complain about the service because there is zero service !