1 reviews | Active since Jul 2015
MTN_A|_s DISHONEST AND FALSE ADVERTISING
Both my wife and daughter are due for contract upgrades with MTN. Both decided on the Xperia E4 as MTN advertised in their Y'ello Deals for both May and June 2015 - R139.00 per month on the MyMTN Choice 100 package. I have been to three MTN stores in Port Elizabeth, as well as the regional office in Newton Park and all told me the same story - they have been trying unsuccessfully to get handsets, but can't because of the MTN strike and it's a brand new model. My name has been on a waiting list since early June at the 6th Ave Walmer branch. Furthermore, I sent an email to MTN Customer Support (Unavailability of handsets advertised, acknowledged with ref. No. [#***4]?) but received no further reply. At the regional office I was told I needn't worry - the prices won't go up. Now 6th Ave MTN tells me they will be receiving my 2 handsets soon, but cannot give it to me as advertised when I app****. The new deal on MTNChoice TopUp is far less attractive.<br> This is false advertising! For 2 months MTN advertises something they don't have and when they do get it, they increase the price and refuse to honour the deal I was promised. I'm losing money because of MTN's dishonesty!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are experiencing some disruptions in certain areas, however the matter is receiving priority attention. Unfortunately our promotions change on a monthly basis and we cannot guarantee prices and plans.
We would like to assure you that we are actively working to improve our service levels. Once again please accept our sincerest apologies for the lapse in service.
Kind regards
Letumile
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are experiencing some disruptions in certain areas, however the matter is receiving priority attention. Unfortunately our promotions change on a monthly basis and we cannot guarantee prices and plans.
We would like to assure you that we are actively working to improve our service levels. Once again please accept our sincerest apologies for the lapse in service.
Kind regards
Letumile
REQ:***
