MJ
Monique J
1 reviews | Active since Oct 2014
26 Feb 2015, 10:02
MTN _A|_ BAD BAD CUSTOMER CARE!!!
I lost my handset in October of last year, and last month a very kind hearted woman found my phone. I heard you can have your handset un-blacklisted, so I phoned mtn's 808 number and waited for a consultant ( nearly 15 minutes of holding) Then eventually i was seen to. The guy i spoke to requested a few documents which i sent off to him. He then responded few days later saying the documents were unclear and i need to resend, which i did.... I have been sending him emails everyday asking how far he came with the matter and I haven't heard anything yet.... and its almost 2 weeks later. I am not happy about this at all.... Please could i get some sort of assistance please.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Feb 2015, 10:31Hello monique30,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your handset was unblacklisted on the 17th of February 2015, the reference number for the unblacklisting request is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your handset was unblacklisted on the 17th of February 2015, the reference number for the unblacklisting request is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Feb 2015, 10:31
Official
Hello monique30,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your handset was unblacklisted on the 17th of February 2015, the reference number for the unblacklisting request is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your handset was unblacklisted on the 17th of February 2015, the reference number for the unblacklisting request is ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***