MTN/ ADMYNTEC poor service worse communication

MTN/SANTAM useless combo Almost 2.5 years ago I purchased 2x iPhones on MTN contract with ADMYNTEC insurance. We were ****** of one of those phones on the 9th of February this year. We reported the incident to the police and MTN, had the number blocked and filed a claim, we paid the shortfall etc and have been patiently waiting for a replacement device. MTN has been radio silent and not responding to my emails, we’ve taken time out of our busy schedules to physically go into iPhone and the MTN store to follow up on this to no avail. It is such an inconvenience to still not have an insured phone replaced almost 20 days later! Still without access to all the important work documents and not a word back