MS
Marelize S
1 reviews | Active since Feb 2015
05 Oct 2015, 12:28
mtn admits my upgrade wasn't done but I wait
MTN admitted they overcharged me for 4 months after my last complaint but now I will have to wait another 7 days before they will pay me back. It is very concerning that this happened. that If I did not pick it up MTN would just have gone on taking money from my account. That I have to provide them with my contract to get overcharging sorted. That I have to follow up with them to find out when they will be paying me back.
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Replies (1)
MTN South Africa's replyOfficial
06 Oct 2015, 13:04Hello MarelizeScholtz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query regarding the additional charges is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query regarding the additional charges is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply06 Oct 2015, 13:04
Official
Hello MarelizeScholtz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query regarding the additional charges is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the query regarding the additional charges is still pending with the billing department, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***