:-( MTN admits it is there fault, contract recording is in your favor CRO332383 but still wont honor the contract.

Did up grade last year March 2022, phone and data line which we needed more cause we ran out of during the month , doth sim only, Aprils dill incorrect, phoned and complained, round May a consultant called complained to her her said spoke of better packages and pricing, August 2022 bill arrived 3 x the amount should be. took 2 months to sort out after a trip from Margate KZN to MTN head office in 14 avenue and spoke to a customer representative Mpho Damons who sorted out my account . NB NB NB December, 2022 and January 2023 did not receive 120 gigs as requited which gets loaded on the 17 of every month. called *** lodged a complaint on the 19/01/2023 ref RCO332383 waited for call back which told 2 to 3 days called them on the 10/02/2023 spoke to someone who said he will fast track for a call back, called again 13/02/2023 said someone will call me back later that day. the person called back .and reported that the consultant has been given a disciplinary and admits that everything is in my favor as heard on the recording BUT they can only give me the 70 gigs 30 gigs for 3 months total 100 for three months. the contract is 120 gigs 24 months they say it was a 3 month promotional. contract stared New May 2022, with 3 months promotional does not end in November 2022 . MTN is full of AIR promise you contracts there staff not trained properly and charge you the earth.. if there was a minus 5 stare that it what they will be awarded.