NS
Nevendran S
1 reviews | Active since Mar 2009
03 Sept 2019, 11:46
MTN administration sucks
I asked an MTN consultant to update my payment details which I was told was done and then I get a text message telling me that my payment was not received. I made the payment through my bank with my account number which was one of the options in the text message. Again, I request for my payment details to be updated and again I am told that it had been updated and I was sent a screen shot that states that the details were updated successfully. Come the new month and I get another text message saying that my payment was not received. I again make a payment through my bank. This is not my primary number, so I only use it when required. I assumed that everything was fine until I switched the phone to find a text message saying that my account was suspended. I called help line and was told to email the proof of payment, which I did, and my account is still suspended. I updated my payment details on both RAIN and AFRIHOST during the same initial time period and I do not have any payment issues with those companies. I refuse to get a bad credit rating because of the incompetence of your staff and systems.
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Replies (7)0
Replies (7)
MTN South Africa's replyOfficial
03 Sept 2019, 21:00 Thank you for your post.
We sincere apologized for the inconvenienced caused.
Please be advised that the payment made on the 2019-08-05 for R846.01 is reflecting on the system 6-8-2019.
Please be advised the payment made on the 2019-07-10 for R834.51 is reflecting on the system 31-7-2019.
Open items report emailed to you.
MTN account A*** :
Please find the attached open items report, both of the payments are reflecting on the account. Your master card debit orders returned 2x for June and July the payments received covers for the 2 months unpaid master card due to expire master card details.
The invoice for August and September is not paid as yet and the account balance is now R1,680.52.
MTN banking notification:
Expired credit card. Removed debit order. It will be reinstated when sub provide new banking details.
The master card details has been updated and activated on account now.
Details we have on account
******xx***0 Expire date: 2024-03-01
The system notes state that you have been called for assistance with the update of Mastercard details on the 11-6-2019
"*** offline, left message and advised sub to update new credit card details with MTN *** left message for sub to call us back regarding banking details :*** call not going through”
Line is activated.
Kind Regards,
Alice van der Merwe
We sincere apologized for the inconvenienced caused.
Please be advised that the payment made on the 2019-08-05 for R846.01 is reflecting on the system 6-8-2019.
Please be advised the payment made on the 2019-07-10 for R834.51 is reflecting on the system 31-7-2019.
Open items report emailed to you.
MTN account A*** :
Please find the attached open items report, both of the payments are reflecting on the account. Your master card debit orders returned 2x for June and July the payments received covers for the 2 months unpaid master card due to expire master card details.
The invoice for August and September is not paid as yet and the account balance is now R1,680.52.
MTN banking notification:
Expired credit card. Removed debit order. It will be reinstated when sub provide new banking details.
The master card details has been updated and activated on account now.
Details we have on account
******xx***0 Expire date: 2024-03-01
The system notes state that you have been called for assistance with the update of Mastercard details on the 11-6-2019
"*** offline, left message and advised sub to update new credit card details with MTN *** left message for sub to call us back regarding banking details :*** call not going through”
Line is activated.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply03 Sept 2019, 21:00
Official
Thank you for your post.
We sincere apologized for the inconvenienced caused.
Please be advised that the payment made on the 2019-08-05 for R846.01 is reflecting on the system 6-8-2019.
Please be advised the payment made on the 2019-07-10 for R834.51 is reflecting on the system 31-7-2019.
Open items report emailed to you.
MTN account A*** :
Please find the attached open items report, both of the payments are reflecting on the account. Your master card debit orders returned 2x for June and July the payments received covers for the 2 months unpaid master card due to expire master card details.
The invoice for August and September is not paid as yet and the account balance is now R1,680.52.
MTN banking notification:
Expired credit card. Removed debit order. It will be reinstated when sub provide new banking details.
The master card details has been updated and activated on account now.
Details we have on account
******xx***0 Expire date: 2024-03-01
The system notes state that you have been called for assistance with the update of Mastercard details on the 11-6-2019
"*** offline, left message and advised sub to update new credit card details with MTN *** left message for sub to call us back regarding banking details :*** call not going through”
Line is activated.
Kind Regards,
Alice van der Merwe
We sincere apologized for the inconvenienced caused.
Please be advised that the payment made on the 2019-08-05 for R846.01 is reflecting on the system 6-8-2019.
Please be advised the payment made on the 2019-07-10 for R834.51 is reflecting on the system 31-7-2019.
Open items report emailed to you.
MTN account A*** :
Please find the attached open items report, both of the payments are reflecting on the account. Your master card debit orders returned 2x for June and July the payments received covers for the 2 months unpaid master card due to expire master card details.
The invoice for August and September is not paid as yet and the account balance is now R1,680.52.
MTN banking notification:
Expired credit card. Removed debit order. It will be reinstated when sub provide new banking details.
The master card details has been updated and activated on account now.
Details we have on account
******xx***0 Expire date: 2024-03-01
The system notes state that you have been called for assistance with the update of Mastercard details on the 11-6-2019
"*** offline, left message and advised sub to update new credit card details with MTN *** left message for sub to call us back regarding banking details :*** call not going through”
Line is activated.
Kind Regards,
Alice van der Merwe
Best regards,
NS
Nevendran S's updateReviewer Update
09 Oct 2019, 19:09I did not receive any emails, calls, sms's or voicemail messages from MTN just a nasty letter saying that my contract is going to be cancelled and that my device will be blacklisted. This after sending proof of payment to Three different call centre people ***, ***, *** as well as EBUSARemittances, the CEO and the Debtors. I get the following reply from Google for the Debtors; Your message couldn't be delivered to *** because the remote server is misconfigured.
I don't see why I have to do the work for the debtors department. The MTN bank statement shows my account number as a reference with the amount I paid as well as the date that I paid it.
The banking details have been captured incorrectly. I still have the message that I sent to Sauda Omar telling her that it is the fifth month and not the third.
I have made an electronic payment every month since the original card expired so there should be no outstanding balance.
I don't see why I have to do the work for the debtors department. The MTN bank statement shows my account number as a reference with the amount I paid as well as the date that I paid it.
The banking details have been captured incorrectly. I still have the message that I sent to Sauda Omar telling her that it is the fifth month and not the third.
I have made an electronic payment every month since the original card expired so there should be no outstanding balance.
NS
Nevendran S's update09 Oct 2019, 19:09
Reviewer Update
I did not receive any emails, calls, sms's or voicemail messages from MTN just a nasty letter saying that my contract is going to be cancelled and that my device will be blacklisted. This after sending proof of payment to Three different call centre people ***, ***, *** as well as EBUSARemittances, the CEO and the Debtors. I get the following reply from Google for the Debtors; Your message couldn't be delivered to *** because the remote server is misconfigured.
I don't see why I have to do the work for the debtors department. The MTN bank statement shows my account number as a reference with the amount I paid as well as the date that I paid it.
The banking details have been captured incorrectly. I still have the message that I sent to Sauda Omar telling her that it is the fifth month and not the third.
I have made an electronic payment every month since the original card expired so there should be no outstanding balance.
I don't see why I have to do the work for the debtors department. The MTN bank statement shows my account number as a reference with the amount I paid as well as the date that I paid it.
The banking details have been captured incorrectly. I still have the message that I sent to Sauda Omar telling her that it is the fifth month and not the third.
I have made an electronic payment every month since the original card expired so there should be no outstanding balance.
NS
Nevendran S's updateReviewer Update
09 Oct 2019, 19:13If I cannot be reached on *** as that is not my primary number I can be reached on *** or by email at ***
NS
Nevendran S's update09 Oct 2019, 19:13
Reviewer Update
If I cannot be reached on *** as that is not my primary number I can be reached on *** or by email at ***
NS
Nevendran S's updateReviewer Update
19 Nov 2019, 21:12It is now the 19TH of November and my account has been suspended again even though I have made EFT payments every month and sent proof of payments to MTN. Even after correcting the expiration date in my last rely I am being charged an extra R11.50 every month. MTN still hasn't corrected my credit card details. I will not pay for their incompetence. My contract came to an end in October and is now on a month to month contract. No-one has contacted me to tell me that because it is on a month to month it has to be paid in that month and not a month in arears. I asked the call center supervisor, Msizi how are customers informed of this and I was told that the customers get informed when they call in. That's a bit late to find out after your line has been suspended.
NS
Nevendran S's update19 Nov 2019, 21:12
Reviewer Update
It is now the 19TH of November and my account has been suspended again even though I have made EFT payments every month and sent proof of payments to MTN. Even after correcting the expiration date in my last rely I am being charged an extra R11.50 every month. MTN still hasn't corrected my credit card details. I will not pay for their incompetence. My contract came to an end in October and is now on a month to month contract. No-one has contacted me to tell me that because it is on a month to month it has to be paid in that month and not a month in arears. I asked the call center supervisor, Msizi how are customers informed of this and I was told that the customers get informed when they call in. That's a bit late to find out after your line has been suspended.
MTN South Africa's replyOfficial
19 Nov 2019, 21:49Thank you for your feedback,
The payment for R834.51 has been received and allocated to the account, you have made a short payment for R223.00, November invoice allocated to the account, balance due R 423.00.
It is the client responsibility to contact MTN to notify the service provider that the contract has come to a end as per the agreement signed and if you wish to upgrade or to cancel the contract, contract cancellation is require 30 days and prepaid migration is required a day after the contract expired.
The line has been activated, and arrangement set up for the payment of R423.00 to be paid over to MTN. This balance will be requested via your Master card details.
The account was placed on cash method due to the orders returned unpaid. The account is now placed back to the master card details. Please visit the MTN store to show you the bank details we have on the system.
Kind Regards,
Alice van der Merwe
MTN
The payment for R834.51 has been received and allocated to the account, you have made a short payment for R223.00, November invoice allocated to the account, balance due R 423.00.
It is the client responsibility to contact MTN to notify the service provider that the contract has come to a end as per the agreement signed and if you wish to upgrade or to cancel the contract, contract cancellation is require 30 days and prepaid migration is required a day after the contract expired.
The line has been activated, and arrangement set up for the payment of R423.00 to be paid over to MTN. This balance will be requested via your Master card details.
The account was placed on cash method due to the orders returned unpaid. The account is now placed back to the master card details. Please visit the MTN store to show you the bank details we have on the system.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply19 Nov 2019, 21:49
Official
Thank you for your feedback,
The payment for R834.51 has been received and allocated to the account, you have made a short payment for R223.00, November invoice allocated to the account, balance due R 423.00.
It is the client responsibility to contact MTN to notify the service provider that the contract has come to a end as per the agreement signed and if you wish to upgrade or to cancel the contract, contract cancellation is require 30 days and prepaid migration is required a day after the contract expired.
The line has been activated, and arrangement set up for the payment of R423.00 to be paid over to MTN. This balance will be requested via your Master card details.
The account was placed on cash method due to the orders returned unpaid. The account is now placed back to the master card details. Please visit the MTN store to show you the bank details we have on the system.
Kind Regards,
Alice van der Merwe
MTN
The payment for R834.51 has been received and allocated to the account, you have made a short payment for R223.00, November invoice allocated to the account, balance due R 423.00.
It is the client responsibility to contact MTN to notify the service provider that the contract has come to a end as per the agreement signed and if you wish to upgrade or to cancel the contract, contract cancellation is require 30 days and prepaid migration is required a day after the contract expired.
The line has been activated, and arrangement set up for the payment of R423.00 to be paid over to MTN. This balance will be requested via your Master card details.
The account was placed on cash method due to the orders returned unpaid. The account is now placed back to the master card details. Please visit the MTN store to show you the bank details we have on the system.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
NS
Nevendran S's updateReviewer Update
20 Nov 2019, 10:05Alice, I refuse to pay all the additional fees of R11.50 each month because your system could not update my details, please refer to Sauda Omar from MTN as she tried to update my banking details before my old card expired. I will pay the R388.50 today so don't debit my account as I will have it reversed. Please accept this as a request for a cancellation of my account.
Can't say that it was a pleasure doing business with you. I hope you treat your other customers better.
Can't say that it was a pleasure doing business with you. I hope you treat your other customers better.
NS
Nevendran S's update20 Nov 2019, 10:05
Reviewer Update
Alice, I refuse to pay all the additional fees of R11.50 each month because your system could not update my details, please refer to Sauda Omar from MTN as she tried to update my banking details before my old card expired. I will pay the R388.50 today so don't debit my account as I will have it reversed. Please accept this as a request for a cancellation of my account.
Can't say that it was a pleasure doing business with you. I hope you treat your other customers better.
Can't say that it was a pleasure doing business with you. I hope you treat your other customers better.
MTN South Africa's replyOfficial
20 Nov 2019, 11:17Thank you for your feedback and time online.
The account has been credited for the RD fee x 3.
Credit for R34.50 has been approved and will reflect on account in 3 days’ time.
Your reference ***.
The balance to be paid R388.50.
As per your online discussion with me you have requested for the contract to be cancelled and number converted to prepaid.
Note that once the contract expired all SMS, Data and airtime available will be lost on 2-24 hours.
The number need to be used to make calls, if no calls is made from the cell number MTN has the right to take the number back and allocated to a new user.
The debit order is cancelled.
The contract is now cancelled and number converted to prepaid.
Thank you for the years with MTN.
Kind Regards,
Alice van der Merwe
MTN
The account has been credited for the RD fee x 3.
Credit for R34.50 has been approved and will reflect on account in 3 days’ time.
Your reference ***.
The balance to be paid R388.50.
As per your online discussion with me you have requested for the contract to be cancelled and number converted to prepaid.
Note that once the contract expired all SMS, Data and airtime available will be lost on 2-24 hours.
The number need to be used to make calls, if no calls is made from the cell number MTN has the right to take the number back and allocated to a new user.
The debit order is cancelled.
The contract is now cancelled and number converted to prepaid.
Thank you for the years with MTN.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply20 Nov 2019, 11:17
Official
Thank you for your feedback and time online.
The account has been credited for the RD fee x 3.
Credit for R34.50 has been approved and will reflect on account in 3 days’ time.
Your reference ***.
The balance to be paid R388.50.
As per your online discussion with me you have requested for the contract to be cancelled and number converted to prepaid.
Note that once the contract expired all SMS, Data and airtime available will be lost on 2-24 hours.
The number need to be used to make calls, if no calls is made from the cell number MTN has the right to take the number back and allocated to a new user.
The debit order is cancelled.
The contract is now cancelled and number converted to prepaid.
Thank you for the years with MTN.
Kind Regards,
Alice van der Merwe
MTN
The account has been credited for the RD fee x 3.
Credit for R34.50 has been approved and will reflect on account in 3 days’ time.
Your reference ***.
The balance to be paid R388.50.
As per your online discussion with me you have requested for the contract to be cancelled and number converted to prepaid.
Note that once the contract expired all SMS, Data and airtime available will be lost on 2-24 hours.
The number need to be used to make calls, if no calls is made from the cell number MTN has the right to take the number back and allocated to a new user.
The debit order is cancelled.
The contract is now cancelled and number converted to prepaid.
Thank you for the years with MTN.
Kind Regards,
Alice van der Merwe
MTN
Best regards,