1 reviews | Active since Mar 2013
I received 3 sms messages from MTN last week saying my account is in arrears and that my service will be suspended shortly. I was not in arrears and has a debit order on my credit card. When I called, MTN apologized for a system error and that I should never have received the messages. Not to worry they said! Then I received another message to the same effect...... called them again... they apologized again and assured me the system will not send me any more error messages.<br> Today my service was suspended...... they did not present my debit order so they could not get paid.<br> <br> I called you twice to sort this out .... why say you fixed it but you did not?? !! Now I cannot make calls... <br> <br> Tried calling you again a number of times this afternoon. When one eventually gets through after your bs warnings about high call volumes. After going through the options you have a message that your call centre is now closed because of another odd reason.<br> <br> I do understand that you have a strike to deal with and that some of your services may have been interrupted... however... your very helpful assistant that assisted me explicitly told me that it was a system error and that it was fixed
Best regards,
Best regards,
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