Hellopeter
Share Your Experience
aS
adrian S

1 reviews | Active since Jul 2016

07 Jul 2016, 07:33

MTN ADMIN MESS UP!!!!

<p>MTN has continually been charging me R110 for an outstanding amount on a contract easily more than 8 years old. I contanstanly have to pay this to avoid my service getting cut. I get the same message from the call centre saying that there is a note on the system that this is under investigation yet the same thing happens every time. I will be taking this further if this is not resolved.</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply08 Jul 2016, 10:16
Official

Good Day adrian saayman

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the matter has been referred to our Technical support team for resolution. They will investigate and revert to you with feedback.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards,

Zukiswa

REQ: **********

Best regards,

MTN South Africa
MTN South Africa's reply08 Jul 2016, 10:54
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of credit controllers division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********

Best regards,

aS
adrian S's update11 Jul 2016, 12:33
Reviewer Update

My service is off again!!!!

this is now a weekly occurence.

I am going to take this further.

aS
adrian S's update11 Aug 2016, 07:04
Reviewer Update

Hi,

My service has been on and off for the passed few weeks again!!

I am going to be taking this to the consumer ombudsman and making an official complaint.