MTN adds *****elent contracts to elderly customers

In February 2020 a query of ***** was logged with MTN Customer Care Ref: ***. An investigation number was allocated in May, J02329 by Nxolo M. Khanyisile also assisted in this matter. On 1 July 2020 Rasool N informed us that an escalation has been done and feedback will be given once response has been received. The ********** debit order has been added to the primary contract by MTN and although MTN admits it is not correct the debit order is still running after 18 months with no action by MTN customer care. This is *******ion.