MTN additional contract application

On the 11/12/2015 I app**** for an additional contract via MTN online website as it is supposed to be more convenient. I am an existing MTN customer. ***) I then called in and spoke to the sales agent who assisted me in the application over the phone for the Lumia 950 on a Top Up 200. This specific deal was not loaded on the system yet and she was going to get back to me on the progress. To date I received no feedback whether my application was approved or not. I called in on the 17th and the 18th of Dec and the sales assistants couldn't assist me and I was told Nimita would call me back. Its now the 21/12/2015 and I had to call in again to find out the progress. This is very frustrating as I was expecting quality feedback and service from the start. The contract is approved and is so awaiting the invoicing process, but there is a delay due to stock take. If I was given the proper feedback from the start I could have made an informed decision to either wait or go to a MTN store. Now I am told that I would have to wait till next year to get the phone and I was expecting to receive it before Christmas 25/12/2015. This is really pathetic considering I am an MTN client already.