1 reviews | Active since Jun 2018
MTN adding Vuclip fees unauthorized
You allowed Vuclip to add additional subscription fees to my account withou any authorization- i have never visited their site or used their services - you ask me 10 questions if anything is requested at Helpdesk to authorize call yet you allow Vuclip to just add something to my account with no authorization from me - Im requesting proof that i have signed for a subscription and proof that i have agreed that my account can be updated - my sim is NOT a credit card. I signed for Voice and Data services - if i want to buy something it will be paid for through a bank NOT MTN - please provide proof and refund me becauase i no i never subscribed
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that MTN cannot be held responsible for any pop ups from the Internet. MTN is not in control of the sim card.
Kindly be advised that any additional services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
SDP CMO GateWay Communications SDP Content VUCLIP VIDEOS
The service was removed.
Kind Regards,
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that MTN cannot be held responsible for any pop ups from the Internet. MTN is not in control of the sim card.
Kindly be advised that any additional services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
SDP CMO GateWay Communications SDP Content VUCLIP VIDEOS
The service was removed.
Kind Regards,
Complaints Analyst
Best regards,