MTN ADDING ITEMIZED BILLING ON CONTRACT WITHOUT PERMISSION AND CONSENT OF CLIENT AND CAN'T EVEN ANSWER WHEN OR WHY THIS WAS ADDED. REFUND MY MONEY AND CORRECT OUTSTANDING AMOUNT.

Following having viewed my statement in order to pay my contract. It is noted that MTN has been billing me for 'itemized billing' which was not requested by me and just added. This further seems to be for months that this had been billed on this contract. THIS WAS NEVER REQUESTED FOR BY ME SO WHY AM I BEING BILLED FOR THIS.

PLEASE ENSURE THIS AMOUNT IS REMOVED FROM MY OWNING AMOUNT AND REFUNDED FOR ALL PAST STATEMENTS WHERE YOU HAVE BILLED FOR THIS - YET NEVER DISCUSSED THIS WITH ME AND WITHOUT MY CONSENT ADDED THIS TO MY BILLING.

THIS IS THEFT!!!!! SECONDLY, I CALL IN TO FIND HOW MUCH IS DUE FOR MY PHONE AND GET TOLD MY ACCOUNT HAS BEEN MOVED TO COLLECTIONS - AGAIN WITHOUT COMMUNICATION OR CONTACTING ME.

PLEASE ENSURE : 1. ALL AMOUNTS FOR ITEMIZED BILLING IS REFUNDED FOR ALL PAST TRANSACTIONS. 2. ENSURE THIS "ITEMIZED BILLING" IS REMOVED FROM OUTSTANDING AMOUNTS AND PROVIDE THE CORRECTED OUTSTANDING AMOUNTS.

I HAVE 2 PHONES ON ONE STATEMENT AND THIS HAS BEEN CHARGED INDIVIDUALLY ON EACH.

CORRECT THIS AND PROVIDE THE CORRECT OUTSTANDING AMOUNT

SECONDLY : I CALLED YOUR COLLECTIONS DEPARTMENT AND DEALT WITH ONE OF THE MOST RUDE AND *********** STAFF MEMBERS OF MTN EVER!!! THIS TOO WAS ABSOLUTELY PATHETIC. WHEN I ADDRESSED HER RUDENESS AND STATED SHE WILL NOT DISREPECT ME. I ASK FOR HER FULL NAME MULTIPLE TIMES (3 TIMES) TO WHICH SHE THEN IGNORED AND DROPPED THE CALL.

I WANT THIS CALL TRACED! I WANT THIS CONSULTANTS NAME AND I WANT THIS PERSON DEALT WITH. UNDER NO TERMS SHOULD ANY CLIENT BE TREATED WITH DISREPECT. ESPECIALLY WHEN MTN IS PRACTICALLY *****ULENTY ADDING A BILLING LINE - "ITEMIZED BILLING" ON CONTRACTS AND CHARGING CLIENTS WITHOUT THEIR CONSENT AND KNOWLEDGE.

This was escalated by one of your consultants and advised I would receive a reference number yet I haven't received this??? Your service is pathetic!