BP
Byron P
1 reviews | Active since Jun 2010
08 Sept 2015, 08:08
MTN added extra number to my account
I ported my number to MTN in May 2015. At this time they added a new number to my profile as well as porting my old number. For this mistake they have charged me, which I have refused to pay and they constantly cut off my service on my other 2 fully paid contracts.<br> <br> They have requested that I send them a signed affidavit confirming that they made a mistake in adding this number and I did not requested it. This has been done and they still cut my service every week. They are wasting my time and costing me money and I dont seem to be getting anywhere with them, I dont know what else to do.
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MTN South Africa's replyOfficial
08 Sept 2015, 11:15Hello byronp,
We are truly sorry for the breakdown in service and for any inconvenience caused.
We can confirm that the additional line that was added to the account has been deactivated. Kindly can we request that you send us the copy of the affidavit and certified ID book copy to fax number *** and mark it attention Tim.
We will then be able to credit the account and if you wish the funds to be allocated to your banking account, we can request our Banking Department to process the refund.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused.
We can confirm that the additional line that was added to the account has been deactivated. Kindly can we request that you send us the copy of the affidavit and certified ID book copy to fax number *** and mark it attention Tim.
We will then be able to credit the account and if you wish the funds to be allocated to your banking account, we can request our Banking Department to process the refund.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply08 Sept 2015, 11:15
Official
Hello byronp,
We are truly sorry for the breakdown in service and for any inconvenience caused.
We can confirm that the additional line that was added to the account has been deactivated. Kindly can we request that you send us the copy of the affidavit and certified ID book copy to fax number *** and mark it attention Tim.
We will then be able to credit the account and if you wish the funds to be allocated to your banking account, we can request our Banking Department to process the refund.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for any inconvenience caused.
We can confirm that the additional line that was added to the account has been deactivated. Kindly can we request that you send us the copy of the affidavit and certified ID book copy to fax number *** and mark it attention Tim.
We will then be able to credit the account and if you wish the funds to be allocated to your banking account, we can request our Banking Department to process the refund.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***