1 reviews | Active since Jan 2011
MTN ADD ******* billing on my account
<p>MTN at its best again - I phoned MTN reference number ********** 2 spoke to Bongani which was supposed to fix the BIS service that was still being billed for on my account and was supposed to be cancelled since April last year. I made it very clear to Bongani that he needs to make this refund the same day as then it will be in time before the next bill run, as I will not pay until that refund reflects on my account, and there was more than enough time to log this and process to be done before the next bill run.. Bill run happened and this refund was not reflecting on my account. Phoned MTN again reference number ********** and spoke to Ntokozo (02/06/2016) telling him the same story I will not pay until the refund show on my account and then a new balance should be send and I will pay that amount. I also told him to make sure he send a notification to credit and risk making sure my line will NOT be suspended as MTN needs to fix THEIR mistake FIRST. My line got suspended, I emailed and phoned again. A friendly lady that actually knows how to do her work did open my line again and send a message to the billing department to fix my account and now a week later I receive an sms again if I don’t pay R317 legal actions will be taken against ME and my line will be suspended. Wonder how MTN got to that conclustion as they are the ones adding ******* VAS types to my account, but they want to take legal actions against me, I will suggest MTN starts fixing their mess or we will see who take legal actions against who as this is all the reference numbers I have logging this with them ********** , ********** , ********** 1, ********** 7, ********** 1, ********** 8, ********** 4 and still they want to take legal action against me while they are doing ******* billing on my account???</p> <p> </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to our billing department to assist with processing the credit of R258.72 (incl. vat) for the BIS fee that was charged on the invoices dated 2015-10-01, 2015-12-01, 2016-03-01, 2016-04-01 and 2016-05-01.
We have passed the credit of R103.49 (incl. vat) for the invoices dated 2016-06-01 and 2016-07-01.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to our billing department to assist with processing the credit of R258.72 (incl. vat) for the BIS fee that was charged on the invoices dated 2015-10-01, 2015-12-01, 2016-03-01, 2016-04-01 and 2016-05-01.
We have passed the credit of R103.49 (incl. vat) for the invoices dated 2016-06-01 and 2016-07-01.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Just always so ironic that only once you go public like on Hellopeter this gets sorted, I phoned and emailed for a month to get this sorted but just not happened, so your client service is no good and it is sad that people first have to run to Hellopeter to get things sorted, this should have been done with my first phone call. Also not the first time I had to publish a review on Hellopeter to get MTN to sort out issues, this is bad service no matter how you look at it, waist a month of phone calls and emails so next time I just go straight to Hellopeter as only then you act on your mistakes and fix my account.
Just always so ironic that only once you go public like on Hellopeter this gets sorted, I phoned and emailed for a month to get this sorted but just not happened, so your client service is no good and it is sad that people first have to run to Hellopeter to get things sorted, this should have been done with my first phone call. Also not the first time I had to publish a review on Hellopeter to get MTN to sort out issues, this is bad service no matter how you look at it, waist a month of phone calls and emails so next time I just go straight to Hellopeter as only then you act on your mistakes and fix my account.