MTN Active Website

<p>I used to be able to use the MTN Active website without problems.</p> <p>I can still log into mnt.co.za - but not into MTN Active to view and customise my personal options</p> <p>Since changes were made to this website over a year ago, I have not been able to log in anymore. If I use the username and password that I know is correct, it doesn't accept it. If I ask for a reset of the password, it says my mobile number that I have been paying for and using for 15 years, is not registered. If I try the "forgot my username" option, it sends me the username that I know - plus an sms alert to the same mobile number that they say is not registered. If I try to register as a new account - it says I am already registered and that I must try the options that I have mentioned above. I work in an open plan office, so I don't want to make personal calls from the office - but the "Contact Us" option on the website, only has phone numbers and no email addresses. I want to change my email address and personal details, so I don't want to be screaming this to 250 ***orkers out loud. I tried to upgrade my contract to "month to month" at an MTN shop - they said they are not allowed to do that, I have to phone 808. I phoned 808 after office hours, I was told I cannot be helped after 17:00 - I have to phone during office hours. It is an absolute nightmare violating my privacy and my employer rules and my ***orkers that I cannot get something done quietly in 2 minutes - because that is the way it should be !!!!!</p>