MTN Active
I tried logging a complaint in your website but I get The following error. The www.mtn.co.za page isn’t working So I tried to to login to check when my contract expires. when I login it tells me Associated business is not registered on MTN active. So I tried registering again and tell me that i am already registered?????
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MTN South Africa's replyOfficial
11 Sept 2017, 11:31Dear John,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note the term date for number *** is on the 2017-12-04 after the that date the contract will run on a month to month basis until we receive a notice of cancellation.
Our MTN Active is currently looking into the website matter. You can also touch base with them by dialing 1761 from your MTN number.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply11 Sept 2017, 11:31
Official
Dear John,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note the term date for number *** is on the 2017-12-04 after the that date the contract will run on a month to month basis until we receive a notice of cancellation.
Our MTN Active is currently looking into the website matter. You can also touch base with them by dialing 1761 from your MTN number.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,