MTN activation horror

The unwillingness to help from MTN activation department is unmatched. I have been a customer of MTN for over 20 years first on pre paid and I moved to contract. I received my additional sim for data this week and I have been trying to get it activated with no success. The agents at activation are not helpful at first I was told there is nothing they can do I have to wait 24 hours. 24 hours passed I called I was told, I have to wait another 24 hours. When I explained to the lady it was the first time after speaking to 3 people I was hearing of 48 hours, she told that how the system works. I called again spoke to a gentleman switch off device for 1 hours it has be RICA(d) and activated which I did and to this time I’m sitting with a card that does not work it says “RICA BARED” they just don’t care how much you try to explain your urgency. Does MTN don’t have escalation processes. I am very disappointed.