MTN Acount Hacked on a account with a LIMIT
<p>Went on Monday 15 August to an MTN shop in Alberton to pay my monthly accounts which are nornally around R700.00 because I have a limit on my account and all the phone on my account are on a MTN AnyTime 200 TopUp Package. Which means that every month I am allocated R200 in airtime, after this amount has been used, we are on pre-paid.</p> <p> </p> <p>To my surprise, I ask to receive the statement for the month of August, and the assistant tells me that the amount is over R12 000!!!! Someone at MTN has accessed my MTN account, purchased DATA BUNDLES to the amount of over R12 000. I have a LIMIT on my account which has NOT been changed.</p> <p> </p> <p>These fees must be reversed in order for me to be able to pay what I owe to MTN in the MTN AnyTime 200 Contract. If I have a LIMIT on my account, it is clear that someone has access to the MTN telephone accounts and used it for a shopping spree!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you made purchases of data via self service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you made purchases of data via self service.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
