MTN acknowledges identity theft and ***** but continues to invoice and try to collect via Debt Collectors

I have been a MTN subscriber since the inception of cell phones in SA. I do not have anything negative to say about the quality of voice and internet data services.

Recently I have experienced identity theft and ***** where an account was *****ulently linked to me. Firstly, it took a very long time , filled with frustration to get MTN to acknowledge the *****. MTN has confirmed the *****.

Now despite reminding MTN on numerous times and MTN assuring me that I did not have to pay anything :

1. MTN is still invoicing me for payment 2 MTN has not communicated the ***** to their debt collectors 3. MTN's debt collectors continue to hound me for payment. They have refused to go back to MTN to get informed. 4 There is no communication by MTN to the debt collectors informing them about the status of this account.

I am not a person to rush to place a critical review, but hopefully this will get resolved after posting this.