KM
Kirsten M
1 reviews | Active since May 2019
29 May 2019, 13:21
MTN acknowledge I am owed a refund but don't pay it.
After posting on here almost 3 weeks ago, I was contacted within 24 hours and told that I would get my refund in 2 weeks. It has now been almost 3 weeks and I have not received the refund and the MTN staff who were helping me are now not replying again. This is disgusting service. MTN acknowledges that I need to be given a refund and then they don't actually give it.
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MTN South Africa's replyOfficial
30 May 2019, 08:31Good Day Kirsten
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that a credit note of R397.50 was passed on your MTN account on 27-05-2019 and this amount was used to off set the outstanding balance on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that a credit note of R397.50 was passed on your MTN account on 27-05-2019 and this amount was used to off set the outstanding balance on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply30 May 2019, 08:31
Official
Good Day Kirsten
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that a credit note of R397.50 was passed on your MTN account on 27-05-2019 and this amount was used to off set the outstanding balance on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that a credit note of R397.50 was passed on your MTN account on 27-05-2019 and this amount was used to off set the outstanding balance on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management