MTN ACCOUNT/SUSPENSION OF CELL NUMBER

Dear Hello Peter, I am another disgruntled MTN consumer. My account was suspended on Friday, 5th March 2021 for the 4th time. I received an account in July 2020 advising that I was in credit of R889.98. In December 2020 I received an account advising I owed MTN R2274.07. My monthly subscription is R379.01. Let's do the maths! I have been back and forth with their customer care (I've lost track of all the reference numbers), been to social media, and eventually visited the Waterfront Branch. I have provided them with proof of payments not reflected on my account and they still DO NOT rectify the account. My account ends April 2021 and I certainly will not be renewing any contract with MTN. However, I cannot port my number with a new service provider and my biggest concern is that this has affected my credit rating. Your advice and assistance with this matter would be greatly appreciated. Thank you