MTN ACCOUNTS - PLEASE CONTACT ME!

I have been trying to get MTN to assist me via email for the past 2 months now - retentions department has asked the legal depth to get back to me - they simply don't reply to their emails with the result that my account has now been handed over and they want one payment, billed to the end of the contract period. CAN SOMEONE PLEASE CONTACT ME! How can you not answer your emails and there is no way of contacting you as the tel no as well as the Whatsapp number don't allow for the right contact?