MTN accounts nightmare continues

<p>It seems to me that one cannot get a matter resolved with MTN even after posting it on Hellopeter</p> <p>After a ping pong battel with the accounts department at MTN we finally posted our problem on Hellopeter on the 11 of Feb 2017. I will admit that they were quick to respond and assured us that the matter was getting urgent attention and would be resolved soon. Today is the 20th of Feb and after another e-mail and phone call war with the accounts department and legal department we are told that our account that was paid up to date in December CASH is still on hold at the legal department, and there is nothing you can do .Still you cannot communicate directly with the legal department “wonder what they are trying to hide “ and the ill-tempered consultant that we communicated with last ,would not even put us through to a supervisor we were just told she cannot help and that she will now terminate our call.</p> <p>Not only have we not had the use of the contracts 5 to be exact, since December when we paid them up to date. One of them has been canceled and the consultant explained “that is just the way it is the contract ended and we did not upgrade “</p> <p>Further we were informed that we have lost the airtime that we have been paying for because MTN cannot sort out their own accounts blunder and that we have to carry on paying for the 4 reaming contract’s even though we do not have the use of the contracts until it is resolved “and they cannot tell us how long it will take “and the airtime and data on the contract we just simply loose”</p> <p> </p> <p>SO NOW WE ARE PAYING 4 CONTRACS RECEIVING NO SERVICE AND IF WE STOP PAYING IT WILL BE HANDED BACK TO LEGAL “WHO STILL HAS NOT SORTED OUT THE FIRIST ISSUE “AND WE WILL BE BLACK LISTED.</p> <p>I am now at wits end Surely there must be somebody who works in this massive corporate that will be able to read this and do something about it.</p> <p>PLEASE or is there anybody out there that can give me any other advice !!!!!!!!!!!!!!!!!!</p> <p> </p>