MTN accounts incorrect

<p>I have a MTN cellphone contract. From August/September 16 I have been having endless problems with my account. My August 16 statement reflected a credit of R 376.29. This credit has been carried over since Feb 16 as I have a standing debit order with MTN. Then all of sudden in September 16 my credit dissappears. To make everything worse my Sept 16 statement closing balance and my Oct 16 statement opening balance don't agree. After 4 phone calls to MTN and even requesting assistance from Cresta MTN branch I was told they can't see that there was ever credit on this account. I refused to pay Nov and Dec until they sort it out. After having no luck and out of sheer desperation I paid the account yesterday. No I am told it will take 3-5 days to reconnect. I have never had such terrible service. Don't see why I had to pay when I had a credit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>