MP
Marion P
1 reviews | Active since Sept 2012
03 Feb 2018, 12:33
MTN accounts error
In December I upgraded my MTN account. Since then I have been overcharged the incorrect amounts for the December and January accounts. February is due soon and despite going into the store twice and calling customer service numerous times the account is still wrong. The matter has been escalated twice but nothing has been done. Refs. 1- ********** 8434 and 1- ********** 2534.
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Replies (3)
MTN South Africa's replyOfficial
03 Feb 2018, 17:48Thank you for your post.
We sincere apologized for any inconvenience incurred.
The promo service was removed and discounts allocated to the package the next invoice billing will be correct.
The credit will be passed to the account for the extra charge.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply03 Feb 2018, 17:48
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The promo service was removed and discounts allocated to the package the next invoice billing will be correct.
The credit will be passed to the account for the extra charge.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MP
Marion P's updateReviewer Update
05 Feb 2018, 13:03Thank you. I see the promo service has been credited. However I see that I am still being charged R613 instead of R469 for my basic contract on my cell phone number.
Please clarify this for me urgently.
MP
Marion P's update05 Feb 2018, 13:03
Reviewer Update
Thank you. I see the promo service has been credited. However I see that I am still being charged R613 instead of R469 for my basic contract on my cell phone number.
Please clarify this for me urgently.
MP
Marion P's updateReviewer Update
07 Feb 2018, 13:28Please reply urgently to my 2nd query.
MP
Marion P's update07 Feb 2018, 13:28
Reviewer Update
Please reply urgently to my 2nd query.