MTN accounts department is totally ***********.

I have been battling for more than two months for them to just allocate money already paid to my account. Instead of just allocating the money already paid they try to take of more money and just being totally *********** to just do a basic function. For more than two months if been getting responses it's now sorted just to find it's still not. Then MTN keep sending messages that my account is in arrears (where it should actually be in credit looking at what they billed and was paid) and keep calling notifying that the account is in arrears. This has become totally ridiculous as how *********** they are just to allocate money already paid and proof of payment sent over and over. By this stage management should have stepped up already I'm not requesting the impossible. I just wanted them to rectify the acoustic on their side and start deducting the correct amount. Instead of keep on trying to *****.