MTN Accounts Department is Disgusting

This should be a minus star, not even a 1 star.

From 25 January 2021, I have sent 14 emails with my proof of payment to stop my phone from being suspended. It has now been suspended.

MTN's account department is disgusting. From May 2020 I have been battling to get my EFT payments allocated correctly. And from May 2020 my phone has been suspended on a regular basis. On 15 January 2020 my car broke down and guess what!!!!....my phone had been suspended AGAIN, and I had to walk to get help.

Of everyone I have been trying to get this sorted, only Minenhle Khumalo has gone out of her way to try and help. I have a list of people who didn't. Even with her help, the person allocating my payments hasn't done their job.

I have offered my services to allocate my section of payments. As a bookkeeper of over 30 years, it seems as if MTN is need of my services.

I cannot even go to an MTN store to get this sorted as they are not the accounts department.

From here I will be going onto Facebook and Instagram and ask all of my friends to send this out. I think that nearly a year of having my phone suspended on a regular basis due to incompetence is not on.