MTN Accounts Department

So MTN has this nice little app that you can check your balance on and so forth, very handy ... until you realize that making payment via the app is absolute ****.

So a couple of days ago, I opened up the app in order to pay my account, since lately one doesn't know on what day you should pay, one month its the 17th, the following month the 24th an so on, frankly it is impossible to keep track of what is going on. Not that I ever received a notice stating that payment dates have moved, I found out with my line just being cut off as per usual.

So conveniently I make payment, as per the app, today I get a notice that I still have an outstanding balance. Note that I paid the value specified by the app, the app entered the value I was required to pay.

Here it gets interesting. So I phone 135 to find out what is going on and to lodge a formal complaint as this is unacceptable practice. You can not let a person pay a value specified by you and then later say the full amount wasn't paid. But for the complaint regarding this, I have to phone a landline number for what I have to pay in order to lodge the complaint.

I'm really considering moving to another provider in 3 months when my upgrade is due.